FAQ

Most of our products are customized. For those products we can’t accept returns, but we will be very happy to try to fix any problem you may have with your product.

Ordering is simple:

• Select your product.
• Check the sizes and guidelines page.
• Upload your logo file (PDF, EPS, or Ai).
• Give us some personal data (will never be public).
• When we receive your email we will send you a quote.
• If you agree, we can proceed with the order

From the date we confirm your order we need about 10 working days to deliver and about 2-3 working days for it to arrive at your hands by the delivery company. Don’t forget each piece is unique.

Of course! See carefully the photos or ask to send you one

At the information section for every product, there is a fully detailed sizes information

Our Ice Stamps need no special care. A simple cloth is enough. The metal base is from a special alloy and the water has no effect on it.

Our Ice Stamps need no special care. A simple cloth is enough. The metal base is from a special alloy and the water has no effect on it.

We always double-check all our products. All the details are 100% accurate at the information given.
Since you want to order a custom made ice stamp with your logo, first you will receive a pre-form with detailed information and your logo as will be on the stamp. As you can imagine there can’t be a return for a custom made item just for you.
But we always want to keep our customers happy. We are sure that you’ll be 100% satisfied and if not, we can always find the best solution to keep you!

This is the most FAQ we meet in the Athens Bar Show 2019 when we officially launched our Original Ice Stamp project for the first time ever.
Professionals and bar owners from all over the world met out products and saw how this “magic” happens on their own hands!
Even in heavy-duty uses as may happen at a signature cocktail bar, or a special corporate event, or at a wedding reception, the ice stamp can deliver mark on the ice every 5-6 seconds without gaps or emerging the stamp at hot water, without force any extra pressure!

We use a special aluminum alloy, anodized at the final step. All the above make our product food safe. Please give attention to this feature since you are willing to use this product for professional reasons, and not for personal and occasional purposes.

We always deliver with DHL courier, with tracking number.

In every preform you will see in detail all the postage expenses. Any custom fees may occur is your responsibility, please ask your country custom service if you are outside E.E for any extra cost